Website terms of use

1Who we are

This website is operated by rano (“rano”, “we”, “us”), a South African business. Our contact details, including those we publish under section 43 of the Electronic Communications and Transactions Act, 2002, are in Company information below.

2These terms

These terms apply to your use of rano.co.za and its pages (the “site”). By using the site you agree to them. If you don’t agree, please don’t use the site.

These terms cover the website only. Using rano to accept payments is governed by a separate merchant agreement, which approved merchants receive during onboarding. See merchant terms.

3Our payment services

We open rano to merchants in stages, starting with the businesses on our early-access list. Payment services are provided only to businesses we have approved, under a signed merchant agreement. Nothing on this site is an offer to provide payment services, and joining the early-access list does not create an agreement to do so.

The site describes our pricing and how the product works. The fees and terms that apply to your business are the ones in your merchant agreement.

4Fee calculator and comparisons

The fee calculator and comparisons are estimates for illustration. They use assumptions about card types, average costs and other providers’ published rates at the date shown, which may be incomplete or out of date. Your actual fees will depend on your business, your customers’ payment methods and the terms we agree with you.

Don’t rely on the calculator alone to make a financial decision.

5Using the site

When using the site, you agree not to:

• break any law, or help anyone else to;
• try to gain unauthorised access to the site, our systems or other people’s information;
• interfere with the site, for example by introducing malware or overloading it with automated requests;
• submit false information, or someone else’s details without their permission.

If you find a security issue, please report it as described on our security page.

6Intellectual property

The rano name, logo, site design, text, graphics and code belong to us or our licensors. You may view and share pages of the site for your own, non-commercial reference. You may not copy, adapt or use our brand or content for any other purpose without our written permission.

7Links to other sites

The site may link to websites run by others. We don’t control them and aren’t responsible for their content or how they handle your information.

8Our liability

We work to keep the site accurate and available, but we provide it “as is” and can’t promise it will always be complete, current or free of errors or interruptions.

To the extent the law allows, we are not liable for any loss arising from your use of the site or reliance on its content. Nothing in these terms limits any right you have under the Consumer Protection Act, 2008 or any other law that cannot be excluded.

9Privacy

Our privacy policy explains how we handle personal information you give us through the site, and our cookie policy explains what we store in your browser.

10Company information

The details below are published under section 43 of the Electronic Communications and Transactions Act, 2002.

Trading name

rano

Website

rano.co.za

General enquiries

hello@rano.co.za

Legal notices

legal@rano.co.za

For our physical address for service of legal documents, email legal@rano.co.za.

11Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with by the South African courts with jurisdiction.

12Changes to these terms

We may update these terms from time to time. The date at the top of the page shows when they last changed. If you keep using the site after a change, the updated terms apply.